Payment & Shipment

  • Which payment method do you accept?

    Bank transfer, PayPal, GooglePay or credit card.

    If you miss something or you have problems, please feel free to get in contact!

  • How fast will you ship?

    All products are ready for shipping within one week.

  • How fast will I receive my purchase?

    All parcels are shipped from Germany. So delivery strongly depends on your location.
    Some rough estimation during the pandemic:

    • Germany: 1 – 2 days
    • Europe: 3 – 4 days
    • World: up to 3 weeks
  • How do you ship? Will I get a tracking code?

    All parcels are shipped with DHL. You will receive a tracking code via email as soon as the parcel is on it’s way.

  • Will there be any additional costs?

    This strongly depends on your country of origin. There may be an additional tax to pay when importing goods from the EU. Often no tax is charged because the price is below the tax free allowance.
    Within the EU no additional costs will occur.

Returns and Refunds

  • Definitions and legal references
    This Website
    The property that enables the provision of the Service.
    Owner
    Dominik Oczkowski – The natural person that provides this Website and/or the Service to Users.
    Product
    Product refers to the items provided by this Website as described on this Website.
    User
    The natural person or legal entity that uses this Website.
  • Full money-back guarantee

    Thanks for purchasing our products at https://oczkostereo.eu operated by Dominik Oczkowski.

    If you are not entirely satisfied with your purchase, I am here to help.

    OCZKO STEREO offers a full money-back guarantee for all purchases made on the website. If you are not satisfied with the product that you have purchased, you can get your money back.

  • When am I eligible for a return

    To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and needs to have the receipt or proof of purchase.

    An item not marked as non-returnable on the product detail page is eligible for return within the applicable return window if it fulfills one or more of the following conditions:

    • Was in a physically damaged condition at the time of delivery
    • Has one or more parts of accessories missing
    • Does not match with what was ordered

    In order to be eligible for a refund

    • you have to return the product within 14 calendar days of your purchase
    • the product must be in its original condition
    • the product must be unused and undamaged in any way

    If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.

  • What do I need to do

    If you would like to request a refund, please feel free to contact me by refund@oczkostereo.eu

  • Sale

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

  • Shipping

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non ­refundable.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  • Refund

    The money will be refunded to the original payment method you’ve used during the purchase. Note that it may take 14 business days for a refund to show up on your account or credit card statement.

  • Is there a german version of the refund policy?

    Widerrufsbelehrung für Verbraucher auf deutsch.